Privacy policy

Here is the professional English translation of your Privacy Policy, updated with current GDPR (General Data Protection Regulation) standards, which replaced the outdated 1998 Act mentioned in the original text.

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Privacy Policy: Stay in Minho

Stay in Minho - Promoção e Gestão de Propriedades Lda understands and respects the importance of your privacy. We are committed to safeguarding your personal information in accordance with the General Data Protection Regulation (GDPR). This policy outlines how we handle your personal data collected through our website www.stayinminho.com, contact centers, or any other digital channels.

1. Information We Collect

We may collect the following information regarding you or other members of your party:

• Identification Data: Names, address, telephone numbers, and email address.

• Payment Details: Credit/debit card details (processed via secure platforms).

• Sensitive Data: Special requirements relating to disabilities or medical conditions that may affect your booking, as well as dietary restrictions (which may reveal religious beliefs).

• Legal Data (SEF): Identification information (passport/ID details) required by Portuguese law for the Borders and Immigration Service (SEF).

The party leader is responsible for ensuring that other members of the group are aware of this Policy and consent to the leader acting on their behalf.

2. How We Collect Your Data

Information is collected only when specifically requested:

• When purchasing a product or service/making a booking.

• When subscribing to our newsletter.

• When communicating with our team (via email, telephone, or in person).

• When completing the online check-in form.

• Through the use of cookies on our website.

3. Use of Information

Your information is used strictly for:

1. Completing your booking: Processing payments and ensuring accommodation availability.

2. Stay Management: Sending notifications, managing special requests, and general communication.

3. Disclosure to Third Parties: We may disclose data to service providers involved in your arrangements (e.g., cleaning companies, transfer services, or property owners).

4. Legal Compliance: Disclosure to legal authorities (such as SEF or Tax Authorities) as required by Portuguese law.

5. Payment Security: Payments are processed via secure gateways (PCI DSS Level 1). We do not have access to your full card number or CVV code.

4. Data Security and Retention

We have implemented technical and organizational security measures (such as two-factor authentication and password-protected systems) to protect your information. While we take all reasonable steps, internet transmissions are never 100% secure; therefore, Stay in Minho excludes liability for personal data lost in transmission to the website beyond our direct control.

5. Your Rights

Under the GDPR, you have the right to:

• Request a copy of the information we hold about you.

• Request the correction of any inaccuracies.

• Request the deletion of your data ("right to be forgotten"), except where retention is required for legal or fiscal purposes.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@stayinminho.com or by mail at our registered business address.

6. Opt-Out Policy

You can opt out of receiving marketing information from us at any time by clicking the "unsubscribe" link in our emails or by emailing info@stayinminho.com with the subject "Unsubscribe."

7. External Links and Monitoring

• Links: Our website may contain links to third-party sites. We are not responsible for the privacy policies of those external sites.

• Monitoring: To ensure service quality and security, we may monitor or record communications and transactions on our website.

8. Updates

This policy may change due to developments in the law. We encourage you to re-read this statement periodically on our website.